How Do You Not Know How To Use A Keyboard

Do Not Touch

What follows is actual dialog between someone I know and a customer contacting web hosting support

agent: find the hyphen, it is right beside the 0 at hte top of your keyboard.
customer: where?
agent: do you have a square number section on the right side of the keyboard?
customer: i think so…
agent: in the top right corner, is there a minus sign button?
customer: yes!
agent: okay, tha’ts the same as a hyphen
customer: but it looks like a little plus sign
agent: that wuold be the plus sign, ma’am. the minus is above it

How do people like this manage to survive long enough to get a job that requires using computers.

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