What follows is actual dialog between someone I know and a customer contacting web hosting support
agent: find the hyphen, it is right beside the 0 at hte top of your keyboard.
agent: do you have a square number section on the right side of the keyboard?
customer: i think so…
agent: in the top right corner, is there a minus sign button?
agent: okay, tha’ts the same as a hyphen
customer: but it looks like a little plus sign
agent: that wuold be the plus sign, ma’am. the minus is above it
How do people like this manage to survive long enough to get a job that requires using computers.